Welcome to Dihra (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our online store or purchase our product.
1. Information We Collect
a. Personal Information: When you place an order, we may collect: your name, billing address, shipping address, email address, phone number, payment information (via our payment processor).
b. Non-Personal Information: We may also collect non-identifiable data such as browser type, device type, IP address, pages visited, time spent, etc., for analytics and optimization.
c. Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyse traffic, and for remarketing/advertising. You may disable cookies via browser settings (but note parts of the Site may not function properly).
2. How We Use Your Information
We use the information we collect for:
- Processing and fulfilling your order, including shipment and payment.
- Communicating with you (order updates, support).
- Improving our Site, Product offerings, marketing efforts, and user experience.
- Complying with legal obligations or enforcing our rights.
3. How We Share Your Information
We will not sell or rent your personal information. We may share information with third-parties only as necessary:
- Payment processors, shipping carriers, fulfilment partners.
- Service providers that assist us (analytics, email service).
- If required by law, or to protect our rights, safety, or property.
4. Data Retention
We retain your personal data only as long as needed for the purposes set out (e.g., fulfilment, support, legal compliance). If you wish us to delete your data earlier, please contact us [insert contact email].
5. Security
We take appropriate measures to protect personal information from unauthorized access, alteration, disclosure or destruction. However, no internet transmission is 100% secure—use of the Site is at your own risk.
6. Your Rights
Depending on your jurisdiction, you may have rights such as: access to your data, correction, deletion, restriction of processing, objecting to processing, data portability. To exercise these rights, please contact us at [insert contact email].
7. Children’s Privacy
Our Site and Product are not intended for children under 13 (or applicable age in your jurisdiction). We do not knowingly collect personal information from children. If we learn we have collected such info, we will delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on the Site with a revised “Last updated” date. Your continued use of the Site after changes constitutes your acceptance.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
info@dihra.in
Shree Daulat Ventures,
131, Indora Block, Kabir Nagar
Nagpur – 440028